Frequently Asked Questions

Everything you need to know about shopping with NEW!

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all products purchased from NEW! come with a standard 1-year manufacturer warranty against defects in materials and workmanship.

Can I change or cancel my order after it's been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.